Training 

1: Introduction to Data Networking

Networks Defined
Bluetooth and Radio Frequency Identification (RFID)
Networking Models and Evolution
Next-Generation Technologies
Network Topologies
Network Operating System
Microsoft Windows Servers
UNIX
Novell NetWare
Operating System Error Logs
Embedded Operating Systems

2: Networking Protocols

Basics of Networking Protocols
OSI Reference Model
Packets
OSI Protocol Examples
Major Networking Protocols
TCP/IP
IPX/SPX
NetBIOS/NetBEUI
Protocols and the NIC
Choosing and Combining Protocols

3: LANs and WANs

Basics of LANs and WANs
Local Area Networks (LANs)
Wide Area Networks (WANs)
Common Network Components
Common Peripheral Ports
Transmission Media
Transmission Types
IEEE LAN Standards
WAN Standards
T-Carrier System
E-Carrier System
SONET/SDH
Wireless Network Technologies
Wireless Standards
Wireless Security
Attaching a WAP to a Wired Network

4: TCP/IP Suite and Internet Addressing

A TCP/IP Refresher
Internet Architecture
Requests for Comments (RFCs)
Internet Protocols
Demultiplexing
Introduction to Routing
Routing Protocols
Port Numbers
Internet Addressing
Internet Address Classes
IP Addressing Rules
Private IP Addressing
Subnetworks
Custom Subnet Masks
IP Address Conservation
Normal TCP/IP Desktop Configurations
Internet Protocol Version 6 (IPv6) Addressing Essentials

5: TCP/IP Troubleshooting

Overview of TCP/IP Troubleshooting Tools
Useful Network Files
Internet Control Message Protocol (ICMP)
General Network Commands
Maximum Transmission Unit (MTU)
Name and Address Commands
Network Analyzers
Troubleshooting Considerations
Planning Data Networks

1: Telephony Essentials

Telephony Basics
Industry Standards and Protocols
The Central Office
CO Connections
Trunks and Signaling
Digital Trunks and the Digital Signal Hierarchy
Synchronous Optical Network (SONET) and Synchronous Digital Hierarchy (SDH)
The Primary Reference Source
Cabling and Wiring
Call-Processing Steps

2: Investigating the Local Loop

Inside the Demarcation Point
Signaling Types
RJ-11 Connectors and Wiring
RJ-12 Connectors and Wiring
BT-431A and BT-631A Connectors and Wiring

3: Infrastructure Issues and Standards

Common Telephony Issues
Network Equipment Building System
Standards Bodies
Proper Cabling Procedures
Securing Equipment

4: Troubleshooting

Troubleshooting Terms
Troubleshooting Tools
Troubleshooting Analog Lines
Troubleshooting Digital Lines
Telephony Power Issues

5: Analog and Digital Signaling

Signaling Categories
In-Band and Out-of-Band Signaling
Analog Signaling
Digital Signaling
Private Integrated Services Network (PISN)
Signaling System Seven (SS7)
Computer-Telephone Integration

1: Convergence Industry Standards and Protocols

Defining Convergence
Common VoIP Protocols
Governing Organizations in Convergence Technologies
Institute of Electrical and Electronics Engineers (IEEE)
International Telecommunication Union (ITU)
VoIP and Interoperability
Internet Engineering Task Force (IETF)
Electronic Industries Alliance (EIA)
Telecommunications Industry Association (TIA)
American National Standards Institute (ANSI)
Telcordia (Formerly Bellcore)
The OSI/RM and Convergence Protocols

2: Enabling Voice over IP (VoIP)

Investigating VoIP
Investigating Gatekeepers and Gateways
Troubleshooting VoIP
Large Data Frames and Delay Budgets
Quality of Service (QoS) Issues
Voice Compression and Decompression
Comparing and Contrasting Transmission Media
Bandwidth Limitations for Voice Traffic
VoIP Software and Hardware

3: Network Convergence

Characteristics of Convergent Networks
Circuit-Based vs Convergence Calling
Selecting Codecs
Convergence Signaling Protocols
H-Series Protocols
Session Initiation Protocol (SIP)
Media Gateway Control Protocol (MGCP)
Network Call Signaling (NCS)
Bandwidth Concerns
VoIP Service Providers
VoIP and Firewalls
Planning a Convergent Network